Docs → My Dashboard & Account → Who can manage the subscription?
🔑 Who can manage the subscription?
Why a clan admin goes looking for billing and finds an invitation to buy a plan instead — and what to do about it.
The subscription's owner, and nobody else. A subscription sits on one portal account — the account of the person who started it — and only that person can change the plan, add a clan, see the invoices or cancel. Being a clan admin, even the only active one, gives you none of that.
One thing not even the owner has is a button that takes a clan back out of a subscription. A slot is freed by deleting the clan, or by the subscription ending — anything else, such as moving a clan onto a different subscription, is a job for support.
It works that way because a subscription is a bill, and a bill belongs to a person rather than to a clan. Clans change hands, split and get rebuilt; the card being charged does not follow them around. So the question "what plan is my clan on?" has an answer, and the question "where do I change it?" has a different one — on somebody's account, not on the clan.
Why the page looks empty instead of saying no
MY → Clans & Subscriptions opens for everybody who is signed in. It does not check whether you are allowed to be there, because it is not showing you the clan's subscription — it is showing you yours.
So a clan admin with no subscription of their own gets a page headed 💳 My Subscription, the line Choose a plan to start managing your clan, a View Plans button, and an empty state titled Get started with TB Clan Portal. Nothing is broken and nothing is being hidden. That page is simply describing an account that has never had a subscription — yours.
What each person sees
| Who you are | What the page shows you |
|---|---|
| The subscription owner | The real thing: plan, status, renewal date, clan slots, invoices, payment method, cancel. |
| A clan admin with no subscription | The empty Get started state and an invitation to choose a plan. No mention of the clan's actual plan, and no mention of who owns it. |
| A clan admin who has their own subscription | Their own subscription — often an old or expired one — with its own clan slots, which will not contain the clan they administer. |
That last row is the one that fools people most. The page is telling the truth; it is just answering a different question from the one being asked.
What a clan admin can see
One place does show plan facts to a non-owner: Clan Management → Clan Settings. Its chest grabber card names the plan the clan is running on, whether the grabber is active or needs attention, and how many chests it has collected this month against the plan's allowance.
It is read-only, and it says so — Managed via your subscription. Only the clan owner can change the plan. The Manage → link through to the subscription page is shown to the owner only.
That card is usually enough to answer the question you actually had. If collecting has stopped, it tells you whether the grabber needs attention or the plan has run out; if members are complaining that chests are missing, it shows how much of this month's allowance the clan has already used. Neither of those needs the billing page at all.
What to do instead
The portal shows the owner to the owner and to nobody else, so there is no badge to go looking for. In practice it is whoever set the clan up here, or whoever has been paying — and it is not always the person you would guess, since ownership can have been handed over. If nobody in the clan knows, ask us.
They do it all from MY → Clans & Subscriptions on their own account: plan changes, invoices, payment card, cancelling. There is no way to delegate any of it, and no way for us to hand you their invoices.
Transfer Ownership in Clan Settings moves the clan slot along with the clan. Their slot is freed, and if you already have a running subscription with a free slot the clan drops into it and collecting never pauses.
So start your subscription first, then ask them to transfer. If you transfer first and have no plan yet — or no free slot on the one you have — the clan sits on no subscription until you sort that out, and collecting stops in the meantime. Nothing already collected is lost.
One thing that does not happen automatically: their subscription keeps billing at the same price with an empty slot. If they no longer need it, they have to switch to a smaller plan or cancel it themselves.
Contact us. Tell us the clan name, its tag and kingdom, and who should be taking it over. We can see which account owns what and will work it through with you.
Support is reached from the floating help button in the corner of any portal page, under Contact Support.
Common questions
I bought a plan and my clan is still not on it.
That is the expected result if the clan is owned by somebody else's account: clan slots only take clans you own, so your new subscription has nothing to put in them. Adding it through Add New Clan will not rescue the situation either: that flow refuses a clan already registered from another account, because a clan can only be managed from one account at a time. Contact support with the clan name and we will sort out which subscription it should be sitting on.
Can two of us share the billing?
Not as two logins on one subscription — it lives on a single account. What works is deciding who pays: that person holds the subscription, the clan sits in one of their clan slots, and everyone else administers the clan as normal without ever seeing the billing. If the wrong person is holding it today, the fix is to transfer the clan and start a subscription on the right account, which we would rather help you do than have you discover halfway through.
Our owner stopped paying and chest collecting has stopped. Can I take over?
Yes, and the order matters. Start your own subscription first, on a plan with a free clan slot. Then ask the current owner to transfer the clan to you from Clan Management → Clan Settings → Transfer Ownership. The clan moves out of their slot and into yours in one step, and collecting carries on without a pause. Their slot goes empty — but their subscription keeps billing until they change or cancel it themselves, so tell them to do that if they no longer need it.
Do it the other way round and the clan simply sits on no subscription until you buy one — collecting stops, but the clan, its members and everything already collected stay exactly as they are. If the owner cannot be reached at all, contact support and we will take it from there.
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