Docs → Events & Rewards → Understanding your rewards

Your clan has run a payout and you want to know what you are getting, why the figure is what it is, or whether it has actually been sent. That all lives on one page: My Clan Rewards MY → My Clan Rewards. The menu calls it that; the page itself is headed My Rewards.

The thing to understand first is that the page tracks two separate questions, and only answers one of them completely. It tells you precisely what you were awarded. It says much less about whether the transfer has landed.

What the page lists

Every reward distribution for every player you have linked to your account. If you play more than one account and have linked both, both appear, and a Player filter shows up so you can separate them.

The clan you currently have selected decides which of your players count — a linked player who is not a member of that clan is left out entirely. It does not filter the rows themselves. So once one of your players qualifies, you see all of that player's distributions, including any earned in a different clan they used to be in. If a row names a payout you do not recognise, check which clan and which player it belongs to before assuming something is wrong.

Four tiles sit at the top: a Ready total (confirmed and included), a Pending total (still being calculated), Total Distributions and Excluded.

Below the tiles, filter strips for Status and Included are always present; Source, Reward Type and Player only appear when you have more than one value to choose between.

The three statuses

Alongside the status, every row carries ✓ Included or ✗ Excluded. An excluded row shows a dash instead of an amount, whatever its status says.

Opening a row

Click any row to open its detail panel. Three figures head it — Points Earned, Reward Amount and Rank — and below them are up to four sections.

• Distribution Details — which player, which event or cycle it came from, your Guardsmen level, your rank out of how many players, and two money lines: Reward Calculated and Reward Final. If those two differ, an admin adjusted your amount by hand.
• How This Was Calculated — the Distribution Method, the Total Pool, and for a points-based split the total points on the distribution and Your Share as a percentage.
• Exclusion Details — only when you were left out. It states the reason in words.
• Delivery — whether a direct message about the reward was sent to you in game.

Three named methods can appear under Distribution Method: Proportional to points (your points as a share of the pool), Rank-based (all players) and Rank-based (G-level brackets), where the ranking is done inside your own level group rather than against the whole clan.

There is a fourth label, Standard, and it is a catch-all rather than a method of its own. It is what you see when the payout was split evenly across everyone included, or when your clan admin typed each amount in by hand. The panel does not distinguish between those two, so if the figure surprises you on a Standard row, ask a clan admin which one it was.

Why a member gets excluded

Exclusions are set by your clan admin when the distribution is created — they are rules on the whole payout, not a judgement typed against your name. Each one produces a specific reason on your row.

An admin can also put you back in by hand. When they do, the row simply flips to ✓ Included and is paid normally — and the Exclusion Details section disappears from the detail panel, because there is no longer an exclusion to explain. Do not go looking for wording that says you were reinstated; the page does not print one. The ✓ Included pill and a Reward Final figure instead of a dash are the confirmation.

How the reward reaches you

Once a distribution is confirmed, a clan admin queues it for payout and the portal sends the rewards in game itself, from the clan's own chest grabber account. Nobody has to hand out anything manually.

Automatic Dragon Coins distributions are the exception: they are created already confirmed and already queued, with no admin step at either stage. Nobody has to notice them for you to be paid.

What the page shows you about that is a single line under Delivery: Direct message sent, with a date if one went out, or Not sent yet.

Automatic Dragon Coins rows

These are titled DC Auto-Distribution — 2026-08-15 14:00 UTC and their Source reads Auto. They pay you back a percentage of the Dragon Coins you donated to the clan since the last run, and your clan sets both the percentage and how often it runs.

Three things look odd on them until you know what they are. They arrive already ✓ Confirmed and already queued for payout — there is no draft stage and no admin step at all, because there is nothing for anyone to decide. Your Points Earned equals the reward amount, since the payout is worked out from donations rather than from points. And the direct message is off, so Delivery always reads Not sent yet.

If a row looks wrong

• Empty page. No rewards yet means none of your linked players is a member of the clan you have selected, or none of them has ever been on a distribution — or a filter is hiding the rows. Reset the filters to All first, then check the clan you are switched to.
• Amount changed since you last looked. That is normal while the row is ⏳ Pending. Recalculating a distribution rewrites every amount on it. Once it is ✓ Confirmed it stops moving.
• Rank looks meaningless. On methods that are not rank-based, the rank shown is your position by points within that distribution. It does not affect what you are paid.
• You disagree with an exclusion. The reason on the row is the exact rule that fired. Take that wording to a clan admin — they can put you back in on that distribution, and the row will then simply read ✓ Included with the Exclusion Details section gone.

How your clan builds these payouts in the first place — pools, methods, brackets and exclusion rules — is described in Creating reward distributions.

Common questions