Docs → Clan Administration → Managing clan members
👤 Managing clan members
What the Clan Members page can and cannot do: how the roster fills itself, how a member gets a portal account, and how to grant admin rights.
You want to add someone to the clan, take someone off it, or work out why a name you expected is not there. Start with the one fact that decides all three answers: you do not build this roster — the portal does. Your chest grabber account reads your clan inside Total Battle every ten minutes and writes what it finds. Adding, removing and renaming members happens in the game, and the portal follows.
What the page is for is everything the game cannot tell you: who has a portal account, who is a clan admin, who is exempt from penalties, and who has been quietly failing their targets.
What the page shows
The heading reads 👤 Clan Members, with six figures across the top.
| Tile | What it counts |
|---|---|
| Total Members | Players currently on the roster. |
| With Active User | How many of them have a portal account linked. The gap between this and Total Members is the number of people who cannot see anything you publish in the portal. |
| G9 Players | Members at Guardsmen level 9. |
| Avg. Might | Mean Might across current members. |
| Boot Candidates | Members the insight run has rated lowest. |
| Star Performers | Members rated highest by the same run. |
The table below has seven columns: Member, User, Role, AI Rating, Events (5), Crypt Cycles (5) and Actions. The two bracketed columns are five small bars each — one per recent event or cycle, tallest when the requirement was met, shortest when it was missed. They are the fastest read on the page: five short bars in a row is a conversation waiting to happen.
Clicking anywhere on a row opens that member. Status defaults to Active; switch it to Inactive to see people who have left, or All for both. Beneath that sit filters for Rank, G Level, S Level, E Level, M Level, AM Level, MB Level, Might, Hero Level, City Level, VIP Level and Gold Pass. Reset stat filters clears the lot.
Giving a member a portal account
A player on the roster and a person with a login are two different records. The link between them is the player's invite code, which the portal generates and which you will find on the member's own page under Invite Code.
Open the member and copy the value in Invite Code. The quicker route is the 💬 Welcome Message card on the same page, which already has the code written into your clan's welcome text: Send in-game delivers the whole message to them directly, so you never touch the game yourself. If you would rather send it your own way, clicking the message copies it to your clipboard — the card says Click message to copy — and you paste it wherever you like.
They need three things that must all agree: the invite code, their in-game player name as the portal has it, and your clan's initials. Capitals do not matter for any of the three — the name and the initials are compared without regard to case, and the invite code is upper-cased before it is looked up. What does matter is the spelling: a missing accent, an extra space or a different character is a mismatch, and the sign-up is refused.
The request lands here with the status Pending, and the menu item carries a count until you deal with it. Approve creates the account and links it to the player. Reject asks you for a reason, which is required.
If you would rather not review every sign-up, open Clan Management → Clan Settings, edit the 👤 User Requests card and turn on Auto-approve User Signup Requests. Requests are then granted the moment they are filed, and the User Requests page stays empty.
Approvals that get refused
Approval can fail for reasons that are not your fault, and the portal explains each one on screen rather than half-creating an account:
- The player is already linked to another account. Reject the request, or ask the current holder to unlink the player first.
- The email address already belongs to an account. An email can only belong to one account. Ask them to log in with that account and add the player from MY → User & Player Settings instead, then reject the request.
- The username belongs to a deleted account. They have to sign up again under a different username.
Making someone a clan admin
The Role column shows Admin or Member, with a Grant or Revoke button beside it. Both ask for confirmation before they act.
Admin rights belong to the account, not the player. A member with no portal account cannot be made an admin, and the row says so: No active user — cannot grant admin. Get them signed up first, using the three steps above.
Only an admin or owner of the clan you currently have selected can grant or revoke here. Being an admin of another clan does nothing on this page.
Editing one member
The member's own page is a long column of cards. Most of them are read-only performance panels — insights, overall performance, crypt cycle statistics, ancients, CP runs, online activity, stat history, research — and every card is fully open; there is nothing to expand or collapse. If the page is longer than you need, Configure Layout in the header lets you hide cards and reorder the rest, and that choice is yours alone: it changes nothing for the other admins in your clan.
The cards you actually edit are these.
| Card | What it holds |
|---|---|
| 👤 Member Information | The card shows the values; Edit opens Edit Member Information, a panel from the right in four sections. Player Name (up to 50 characters); Troop Levels — Guardsmen 1–9, Specialists / Monsters / Engineers 0–9, Army Modernization 0–5, Monsters Boost 0–3; Stats — Might, VIP Level 0–25, Hero Level 0–600; Profile — Country, Time Zone, Previous Names; and Protection, which is the one switch described below. Invite Code is shown on the card and cannot be edited. |
| ⚖️ Penalty Settings | Three choices: Apply Penalties, No Crypt Penalties (cycle penalties skipped, event penalties still applied — for farm accounts) and No Penalties (complete exemption). Pick one and press Save Changes; closing the panel without saving changes nothing. |
| 💬 Welcome Message | Your clan's welcome text with this member's details already filled in. Clicking it copies it; Send in-game delivers it to them for you. |
| 🔗 User Relations | Which portal account is linked to this player, when it was linked, and whether the link is active. Deactivate breaks the link so new invites can be sent; Activate restores one, and any other active link is dropped in the process. |
| 🏷️ Member Aliases | Other spellings of this player's name that imports should treat as the same person. Rows can be marked inactive or removed outright. |
Adding a member by hand, and when not to
+ Add Member exists for the case above and very little else. The page is headed Add Player Manually, the button reads Create Protected Player, and the player is marked protected automatically — with everything that implies. If the person is in your clan in the game, do nothing: they will appear on their own at the next sync.
You can lift the protection later from the member's page once the sync can see them again.
When a member leaves
Nothing on this page removes anybody, and nothing needs to. When the sync no longer finds a player in your clan in the game, it takes them off the roster by itself — and nothing is deleted. Their chests, cycle results, penalties and event history all stay exactly where they were. Switch Status to Inactive to see them.
Two members are never taken off automatically: anyone you have marked Protected from Auto-Removal, and the clan owner's own player.
When the roster looks wrong
Two tools, and they answer different questions.
The same person twice. Use 🧹 Clean Up Duplicates in the page header. It groups likely duplicates and shows a match percentage for each, and you choose per player: Keep as Main, Merge to Main or Ignore (Not a Match). Exactly one player per group must be the main record. Anything you mark as not a match is remembered, so the same pair is not offered again.
Anything else. Go to Clan Management → Members Sync Service. The menu name and the page name are not the same — the page it opens is headed 🔄 Player Sync — but there is only one of them. It refreshes the member list on its own every 10 minutes and tells you whether the connection to the game is working at all — which is the real answer to most roster complaints. You can force a refresh with ↻ Resync members up to twice an hour, and re-run the connection checks with ↻ Check again once an hour. Both limits are counted for the whole clan, not per admin, so several admins share them.
That page also lists the membership problems worth a human decision, under the tabs Rejoined too fast, Counted twice, In two clans, Overlapping history, Impossible dates, Incomplete and Missing from sync.
Where to go next
Chest and player imports that could not be matched to a member — misread names, name changes, hero-level jumps — are handled on Clan Management → Import Dashboard, not here. Penalty rules for the whole clan live in Clan Management → Clan Settings under ⚖️ Penalty System, and the per-member exemption above overrides them; the guide Understand the penalty system covers every rule end to end.
Common questions
How do I remove a player from the clan?
In the game. Remove them from the clan in Total Battle and the portal takes them off the roster at the next sync, within about ten minutes. There is no remove button on the Clan Members page, and that is deliberate — the game is the source of the roster, so a portal-side removal would be undone at the next sync.
Nothing is lost when it happens. Their chests, cycle results, penalties and event history stay, and you can still see them by switching Status to Inactive.
A member is in the clan in the game but does not appear in the portal. What now?
Check the connection before you check anything else: open Clan Management → Members Sync Service, the page headed 🔄 Player Sync. If the in-game connection is not working, the member list is frozen at its last known state and no amount of refreshing will help until it is restored.
If the connection is fine, press ↻ Resync members — available twice an hour. If the player still does not appear, look at the Missing from sync tab there, and at Clan Management → Import Dashboard, where a player the scan can see but cannot match is listed under Unknown Players.
Add them by hand only as a last resort, and only when the sync genuinely cannot see them — a manually added player stops receiving automatic stat updates.
Why is the Grant button missing on a member?
Because that player has no portal account linked. Admin rights are held by an account, not by a player, so there is nothing to grant them to. The row shows No active user — cannot grant admin instead.
Send them their invite code from their member page, have them sign up, approve the request under Clan Management → User Requests, and the button appears.
What is the difference between a member with no user and an inactive member?
They are unrelated. No user means the player is in your clan but nobody has signed up for a portal account against them — they collect chests and earn points as normal, they cannot log in and see any of it. Inactive means the player is no longer in your clan in the game at all.
The count of the first is the Total Members tile minus the With Active User tile. The second is the Inactive status filter.
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