Docs → My Dashboard & Account → Managing your notifications
Managing your notifications
Find everything the portal has told you, work out why a channel is missing, and switch off the alerts you do not want — including the ones the toggles cannot reach.
Something told you a penalty had been applied, or a run had opened, and now you want to find it again — or you want it to stop telling you. Both live in the same place, and the setting that stops it lives somewhere else entirely.
The one thing worth knowing before anything else: the preference toggles govern what the portal sends you. They do not empty your inbox. Several kinds of message are written straight to your record and turn up in the Hub whatever your toggles say.
Two places, one set of messages
The bell in the menu bar is the quick look — for the people who have it. It is only put in the menu for clan admins, clan owners and system administrators; if you are an ordinary member there is no bell, and the Hub is your only route. Where it does appear it carries a red count that stops counting at 99+, refreshes itself about once a minute, and drops down a short list of unread items with a Mark all as read link. It is scoped to the clan you currently have selected.
The Notification Hub is the full inbox — MY → Notification Hub, and also in the quick-links row at the bottom of any open menu panel. Three panels: your channels on the left, the messages in the selected channel in the middle, and the one you opened on the right. It covers every player linked to your account, not only the one in your current clan.
The channels
You will not see all five. Three of them depend on what you are, not on what you have switched on.
| Channel | What arrives here | Who has it |
|---|---|---|
| 📬 Personal | Anything recorded against one of your players — penalty notices, clan announcements, survey invitations, run openings, being removed from a clan. | Anyone with at least one linked player. |
| 🏰 Clan | Clan-level alerts that need someone to act — import problems, pending requests, cycles and events closing. | Clan admins, clan owners and system administrators. |
| ⚡ System | Portal-wide operational alerts. | System administrators only. |
| 📢 Release Notes | What changed in the portal, with the changelog. | Everyone. |
| 🎫 Support Tickets | Your own support tickets and every staff reply on them. | Everyone. |
This is the answer to why a clan admin sees notifications you do not: the Clan channel only exists for people who administer a clan — its admins, its owner, and portal staff. It is not something you can be given from your own settings.
If you have no player linked yet, there is no Personal channel at all and the page offers you a Link player shortcut instead. Link a player and the channel appears.
Reading and finding things
- Unread items carry a coloured dot and a bolder title. Opening one marks it read.
- Mark All Read only clears the channel you are looking at. It appears when that channel has something unread.
- Mark unread puts an item back to unread — on everything except support tickets.
- Go to appears on the opened item when it has a related page, and takes you straight there.
- The time filter offers Last 30 days, Last 60 days, Last 90 days and All time. It starts on 30 days.
- Search looks in both the title and the body of the messages in the current channel.
Each channel shows at most 100 items. When you hit that, a line at the bottom says so and asks you to narrow down with search or the time filter. Opened items carry a priority badge — Low, Medium, High or Critical, coloured from calm to urgent. There is no priority filter on the page; sort it out with search instead.
Turning notifications off
The controls are not on the Hub. They are in MY → User & Player Settings → ⚡ Quick Actions → Notifications, which opens 🔔 Notification Preferences.
Eleven notification types are listed, each with two switches: 💬 Discord and 🔔 In-App. In-app starts on, Discord starts off. Finish with Save Notification Preferences — nothing is stored until you do.
| Type | Fires when |
|---|---|
| 🎮 Mini-Event Reminder | Before a mini-event starts. |
| 🏁 Event Starting | A clan event begins. |
| ⏰ Event Ending Soon | Before a clan event ends. |
| 🏆 Event Ended | An event finishes, with a summary. |
| 💀 Crypt Cycle Ending Soon | Before the current cycle closes. |
| 📊 Daily Crypt Stats | Your daily chest performance summary. |
| 🎁 Rewards Distributed | Rewards are calculated for you. |
| ⚠️ Penalty Applied | You receive a penalty. |
| 🏃 CP Run Open | A CP run opens for registration. |
| 🏃 CP Run Reminder | Before a run you signed up for starts. |
| 👤 Profile Stats Outdated | Your profile stats need refreshing. |
There is no email switch on that panel, and there is no email channel behind it. The portal does not send these alerts by email; the two routes are in the portal itself and Discord.
Getting them on Discord instead
The 💬 Discord switches stay greyed out with the note Link Discord first until your Discord account is linked and verified. To link it:
It is in the ⚡ Quick Actions card.
Generate Verification Code produces a code and shows it on screen.
Send !verify <your code> to the TB Clan Portal Bot on Discord. The status line changes from ⏳ Pending verification to ✅ Linked as with your Discord name.
Once linked, Unlink Discord in the same panel disconnects it again.
Epic alerts are a separate switch
Alerts about epic chest sightings do not go through the eleven types above. They have their own panel — ⚡ Quick Actions → Epic Alerts — with two switches: 🔔 Portal Notification and 💬 Discord DM. The Discord one needs the same verified link. Save with Save Epic Alert Settings.
An epic alert is raised when a clan member types epic to the in-game chat bot, so the alerts you get depend on your clan-mates using it.
Support tickets
The 🎫 Support Tickets channel is a conversation, not a notice board. Opening a ticket shows your original message, every reply beneath it, and a reply box if the ticket is still open. Staff replies are marked Staff; automatic acknowledgements are marked Auto-reply.
- A reply can be up to 5,000 characters.
- You can attach one image — JPG, PNG, GIF or WEBP, under 5 MB.
- A closed ticket says This ticket is closed and cannot receive new replies. and the reply box is gone.
- When a ticket is resolved you are asked Was your issue resolved? — answering helps support see what actually worked.
Common questions
Can I turn off in-app notifications completely?
You can switch 🔔 In-App off for any of the eleven notification types, and that stops the portal pushing those alerts to you. It does not clear your Personal channel: announcements, surveys, penalty notices and clan-removal notices are recorded against your player and still appear in the Notification Hub. There is no single switch that silences everything.
Why does my clan admin see notifications that I do not?
Because the 🏰 Clan channel only exists for people who administer a clan. It carries alerts that need someone with authority to act on them — import problems, pending requests, cycles closing. It is not a setting, so it cannot be switched on for a member.
The bell says I have unread items but the Hub looks empty.
Check the channel list on the left. The bell adds up unread items across your clan and your player; the Hub shows one channel at a time and each channel carries its own badge. Also check the time range — although unread items are never hidden by it, a read item older than 30 days will be.
Do I get notifications by email?
Not for these. There is no email switch on the preferences panel and no email route behind it. The two delivery routes are the portal itself and a Discord direct message to a linked, verified Discord account.
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